Shipping and Return Policy

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

 

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received.
For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

What if the product is damaged in the mail?

We ask for photo verification of the damaged goods sent to us, then we’ll gladly send a replacement at no cost to you.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the customer. You will receive notice once the order arrives back to our facility. We will contact you to determine how you would like to proceed and if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the customer, or had an incorrect address originally provided.

How are returns handled in case of quality concerns or customers changing their minds?

Any returns or problems that occur because of an error on our part will be handled at our expense.
All our products are printed on demand, therefore, cases where the customer would like to exchange or return a product without any defect or due to a wrong size being ordered, would be handled at their expense by placing a new order. If the item is returned to our facility, someone will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.

 

Shipping speeds

TO BASIC EXPEDITED
USA 3-5 business days via USPS
3-8 business days via FedEx SmartPost
1-3 business days via FedEx
Canada 5-10 business days without tracking 1-5 business days via FedEx
Australia 10-20 business days without tracking 1-5 business days via FedEx
International from USA 10-20 business days without tracking 1-5 business days via FedEx
International from Europe 5-10 business days to Europe
10-20 business days worldwide
1-5 business days via FedEx

Shipping methods

USA

BY DELIVERY TIMES TRACKING NOTES
USPS First-Class Mail 3-5 business days Yes This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.
USPS Priority Mail 1-3 business days Yes Shipping times for Priority Mail are typically quicker than First-Class.
FedEx Smart Post 2-7 business days Yes FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.
USPS ParcelSelect 2-8 business days Yes
FedEx Ground 1-5 business days Yes Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.
FedEx 2 Day 2 business days Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx Standard Overnight Next business day – afternoon Yes
DHL Expedited 3-6 business days Yes Similar to FedEx Smart Post, final delivery is completed by USPS.
DHL Expedited Max 2-4 business days Yes

International from USA

BY DELIVERY TIMES TRACKING NOTES
International Economy Without Tracking 5-20 business days worldwide; 5-12 to Canada No This service is comparable to USPS First-Class Package Int’l. USPS First-Class Int’l prices are typically more expensive, but they offer tracking to Canada while International Economy does not.
International Economy With Tracking 7-16 business days worldwide; 4-8 days to Canada Yes Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.
USPS First-Class Package Int’l 10-20 business days Yes Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.
USPS Priority Mail Int’l 6-10 business days Yes
FedEx Ground 2-7 business days to Canada only Yes Ideal for heavy international ground deliveries to Canada.
FedEx International Economy 2-5 business days; 2-3 days to Mexico and Canada Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx International Priority 1-3 business days; next-day in Canada and Mexico Yes

International from Europe

BY DELIVERY TIMES TRACKING NOTES
International Economy Without Tracking 5-10 business days to Europe; 10-20 days worldwide; 1-3 days to Latvia No Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.
International Express Mail With Tracking 3-8 business days to Europe; 1-2 days to Latvia Yes Recipient’s phone number required for delivery.
FedEx International Economy 4-6 business days; Yes
FedEx International Priority 1-3 business days; Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

Worldwide: Armenia, Azerbaijan, Bahrain, China, Georgia, Hong Kong, Indonesia, India, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Mongolia, Oman, Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Qatar, Anguilla, Antigua and Barbuda, Argentina, Brazil, Chile, Colombia, Dominica, Greenland, Jamaica, Paraguay, Peru, Suriname, Uruguay, Venezuela, Benin, Botswana, Cameroon, Cape Verde, Congo, Egypt, Eritrea, Ghana, Kenya, Mali, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania, Tunisia